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Return and Refund Policies

Thank you for shopping at Classy Charms Shop!

We are here to help with any orders or questions that you may have.  Write to office@classy-charms.com for complete customer service. All emails are answered within 24 hours.  If you do not receive an answer, please assume that your email was not received by our team.

Every detail that pertains to your order is recorded and worked on in order to meet your precise preferences. Upon confirmation of details and completion of payment transactions, every piece of jewelry is designed to meet your exact requirements.

Since all handcrafted and personalized necklaces are uniquely designed to an individual’s specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order. Please choose your personalization carefully and contact us prior to ordering with any questions in regards to monogramming, fonts, colors, etc. Make sure that your order is accurate before submitting as all sales are final.  Once your order is placed we are unable to cancel or change shipping address. You will receive an order confirmation shortly after placing your order so please review your confirmation carefully. If you see an error in your order, notify us immediately because once your order is placed, we cannot guarantee that we will be able to change it due to quick production times.

 What is your return policy?
You can return new, unopened jewelry sold by classy-charms.com within 60 days of delivery. Please note that there will be a 30% restocking fee on all items.

I received my order but it is not correct. What do I do?
If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to office@classy-charms.com so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.

 

What is your return policy?
You can return new, unopened jewelry sold by classy-charms.com within 60 days of delivery. Please note that there will be a 30% restocking fee on all items.

I received my order but it is not correct. What do I do?
If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to office@classy-charms.com so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.